Terms of service

01About these terms

These terms are an agreement between you and [Company legal name], operating as A2B · AI To Business ("A2B", "we", "us"). By using this website or our services, you agree to them.

If you use them on behalf of a company, you confirm that you are authorised to accept these terms for it.

02Using this website

The content of this website is general information, not professional advice. Workflows, dashboards, figures and results shown on it are sample data for illustration unless stated otherwise.

You agree not to misuse the website, including by trying to break or overload it, gaining unauthorised access, or copying its content for commercial use without our permission.

03The free automation audit

The free audit has no cost and no obligation. It is a conversation to understand your business and point out what is worth automating first.

Recommendations we give during the audit are initial views based on the information available at the time, not a guarantee of results.

04Projects and proposals

Paid work starts only after you accept a written proposal or agreement (the "Proposal") that sets out the scope, deliverables, timeline, price and payment terms.

If a Proposal conflicts with these terms, the Proposal prevails. Changes to scope are agreed in writing and may change the price and timeline.

05Your responsibilities

• Give us accurate information and timely access to the people, systems and data the work needs.
• Hold the rights and licences for the systems, data and third-party tools you ask us to connect.
• Collect and use your customers' and staff's data lawfully, including any notices and consents the law requires.
• Keep your own passwords and credentials secure, and review the work at the agreed checkpoints.

06Fees and payment

Fees are set out in the Proposal. Unless it says otherwise, invoices are due within [14] days and prices exclude applicable taxes. We may pause work on an overdue invoice after giving you notice.

Third-party costs, such as software licences, AI usage fees and hosting, are your responsibility unless the Proposal states otherwise.

07Ownership and intellectual property

Once you have paid in full, you own the deliverables made specifically for you: automations, dashboards, configurations, reports and documentation.

We keep ownership of our pre-existing tools, templates, know-how and general methods. Where any of them are part of your deliverables, we grant you a permanent, non-exclusive licence to use them in your business.

Your data always remains yours. We mention you as a client only with your permission.

08Third-party services

Our work often connects to services we do not control, such as WhatsApp, Google, Microsoft, accounting software and AI providers. Their own terms apply to your use of them.

We are not responsible for their outages, price changes or changes to their features and interfaces, but we will help you adapt within the support terms of your Proposal.

09AI-generated outputs

AI systems can produce answers that are inaccurate or incomplete. We design our solutions with checks and limits, but a person should review important outputs before you rely on them, especially for financial, legal, tax or customer-facing decisions.

Outputs are not professional financial, legal or tax advice.

10Confidentiality

Each of us will keep the other's confidential information private and use it only for the agreed work. This does not apply to information that is public, that was already known to the receiving party, or that the law requires to be disclosed. This obligation continues after the work ends.

11Data protection

Our Privacy policy explains how we handle personal data. When we process personal data inside your systems as part of a project, we do so only on your instructions, and we sign a data processing agreement on request.

12Warranties

We perform our services with reasonable skill and care, in line with good industry practice. If a deliverable does not work as agreed in the Proposal, tell us within [30] days of delivery and we will fix it at no extra cost.

Apart from this, the website and services are provided "as is", and we do not promise specific business results.

13Limitation of liability

To the extent the law allows, neither of us is liable for indirect or consequential losses, such as lost profits, revenue or data. Our total liability for any claim is limited to the fees you paid us for the services concerned in the [12] months before the claim.

Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud.

14Ending the work

Each Proposal states how it can end. Either of us may also end it if the other seriously breaches it and does not fix the breach within [14] days of written notice.

You pay for the work done up to the end date. We then hand over the completed deliverables and return or delete your data.

15Governing law and disputes

These terms are governed by the laws of [Country / jurisdiction]. We will first try to settle any dispute through good-faith discussion. If that fails within 30 days, the dispute goes to the competent courts of [City], unless the Proposal names a different forum.

16Changes to these terms

We may update these terms from time to time. The date at the top shows the latest version. Changes do not affect Proposals already signed.